Niche Clever Interactive Support

An OpenAI API account with billing controls and an API key, an OpenAI File Search vector store with your approved files indexed, a WordPress 6.5 or later site and PHP 8.1 or later.

Define NCLI_OPENAI_API_KEY_DEFAULT in wp-config.php or equivalent secure server configuration. Never add the key to the plugin settings, page content or a public repository. Defining the key is all the server setup the plugin needs; there is no separate switch to turn on live answers.

Yes. Set Visitor availability to Unavailable in the Setup tab, or untick Enable the Core profile in the Profile tab. Server administrators can also define NCLI_CORE_LIVE_TRANSPORT as false in wp-config.php to stop all provider requests while the key stays in place.

No. It connects to an existing vector store that you manage through your own OpenAI account.

It is a label you choose, such as v10, for the material in your vector store. Changing it requires a fresh connection test, so answers are never served against material you have not re-checked. Change it whenever you change the files in the store.

The panel answers only when it is enabled and its current configuration has passed the connection test. Otherwise visitors see your unavailable message instead.

Check the server-side key, transport configuration, vector store reference, corpus version and your provider account. Diagnostics shows the latest provider problem in plain words and never reveals provider payloads or credentials.

A changed key, vector store, corpus version, response guidance, response preset, model, reasoning effort, retrieval depth, answer length or timeout requires a fresh successful connection test before public answers are available again.

Each public question is billed by OpenAI to your own account. Core shows no prices, so check OpenAI pricing and set a usage limit in your OpenAI dashboard as well as Core’s request limits.

The Overview tab explains each setting. For the lowest cost use an Economy model, a small retrieval depth and the Concise preset. For the best quality use a Flagship model, a larger retrieval depth and the Detailed preset.

They shape tone, format and level of detail only. Retrieval, safety, privacy and disclosure rules always take priority, and changing them requires a fresh connection test.

Yes. Progressive delivery is enabled by default. Visitors first see the processing message you set in Conversation, then answer text can appear as WordPress receives it. If the browser or hosting transport cannot stream, that message remains until the complete validated answer is ready. Turn off Progressively reveal answers in Conversation to use the final-answer view everywhere.

No. Core never publishes provider citations or source links. The NCI Premium information page describes an optional companion scope for owner-approved evidence links.

Core applies fixed safety rules. A question that tries to override its instructions or reveal them is declined with a short refusal.

The answer did not come from a completed search of your corpus. Check the vector store reference and corpus version, then run the connection test again.

Yes, but on its own Core answers each question separately: earlier questions in the same conversation are not sent with it. The NCI Premium information page describes a companion scope for limited earlier-turn context.

Core itself does not cache: each question is a fresh request to OpenAI. The NCI Premium information page describes a companion scope for owner-approved answer reuse.

They can ask in any language the model understands. The interface text is translation-ready, while wording you write in the Profile and Conversation tabs appears exactly as you wrote it.

Only the visitor’s current question, together with your instructions and the vector store reference, is sent when the enabled panel is used. Earlier questions in the same conversation are not sent with it by Core itself. The NCI Premium information page records a possible companion scope for earlier-turn context and chronology records.

No. The panel announces question and answer milestones inside the visitor’s browser as an ncli:analytics event, so a consent-managed analytics tool you add yourself can listen for them. Core itself sends nothing to Google or any other analytics service, stores nothing and never includes question or answer text, page paths, query values or browser identifiers. Each event carries only validated profile and authored-question identifiers, whether the question was authored or typed, whether the answer was live or reused and a general error category.

Either one visitor has used their daily questions or the whole site has used its daily provider allowance. Both limits are set in Appearance & Limits, count by UTC day and start again at UTC midnight. Visitors are counted with a privacy-bounded code, not a stored address, and no extra server setup is needed for this.

Not unless you switch on the optional conversation history in the Conversation tab. It is off by default. If you turn it on you choose how long records are kept and can review and delete them under NC Interactive > Conversations.

Open NC Interactive > Conversations to view them and to delete one, several or all. Records are removed automatically after the retention period you choose. Deleted records can reappear if you restore an older database backup, so repeat the deletion after a restore.

WordPress’s personal-data export and erase tools are supported, but Core stores no name, address, account or browser identifier with a conversation, so a record cannot be matched to a person. Use the Conversations screen to remove records you need to remove.

By default nothing is removed, so a reinstall can pick up your settings, request counters and stored conversations. If you turn on Delete data on uninstall in the Conversation tab, deleting the plugin removes all of them.

The plugin offers suggested wording in the WordPress privacy policy guide, describing the OpenAI service and the optional history. Review it against your own practices and your OpenAI account terms.

It clears the thread in that visitor’s browser tab and starts a new conversation. Nothing is saved in the browser, and any history you have chosen to keep on the site is not affected.

Add the NC Interactive block to a page, or use the [ncli_interactive] shortcode. The Placement tab shows where Core has detected a published panel.

You can place the panel on as many pages as you like, but every placement uses the same single profile. Several knowledge profiles are available in NCI Premium.

Choose the style, width and accent colour in Appearance & Limits. Edit the title, headline, introduction and unavailable message in Profile, and the placeholder, processing message and footer labels in Conversation. Finer colour control for questions and answers is available in NCI Premium.

No. The optional Powered by NC Interactive link is off by default and appears only if you turn it on in Appearance & Limits.

The panel and the settings screens are built to work with a keyboard and a screen reader, with labelled controls, visible focus and announcements when an answer arrives, and they respect reduced-motion settings.

The provider did not return a usable answer in time. The most common cause is a timeout when the reasoning effort is high. Open Diagnostics: “Last provider problem” shows the reason, when it happened and what to try, such as lowering the reasoning effort or choosing a faster model. Run the connection test again after changing a model setting.

Open Diagnostics and read the readiness state. It tells you whether the key, the vector store, the corpus version or a current connection test is missing.

Wait for OpenAI to finish indexing, change the corpus version in Profile, save and run the connection test again.

The readiness state, the connection test result and the latest provider problem. It never shows a credential, provider payload, file identifier or retrieved content.

NCI Premium is the version of Niche Clever Interactive that runs on this site. It extends NCI Core with several knowledge profiles, approved evidence links, authored questions, conversation governance, answer reuse and finer colour control. The Core and Premium tab compares the two. NCI Core, the plugin this page covers, contains no Premium code, and nothing in Core is locked, limited or time-restricted.